Customer Success

Interos Standard Success

Your investment in Interos is about more than our exceptional technology. It is about achieving desirable business outcomes that enable you to better understand the platform. That is why every Interos customer gets our standard success plan for online support and training. Our standard success plan is included with each subscription and provides:

  • Dedicated Engagement Manager
  • Customized training to end users
  • Knowledge resources including webinars, knowledge base, and best practice tips

The standard success program is designed for every Interos customer to achieve rapid time-to-value and ongoing success for their TBM investments.

Interos Premier Success and Interos Premier Plus

For organizations that prefer enhanced support, we recommend one of Interos’s premier programs.  Both Interos premier programs offer an outcome-focused, high-touch strategic partnership between you and Interos. This enables a successful long-term strategy personalized to meet your organization’s needs and vision. Both programs include enhanced support with elevated response times.

What to Expect From Interos Premier Programs

Assigned Expert to Drive Success: Think of Interos’s premier programs as a personalized experience with a partner by your side. A dedicated Engagement Manager work with you to understand your business, solutions and goals. Interos experts help you to drive success within your organization including:

  • Advise you on mitigation and best practices
  • Guide you on SCRM program success plans
  • Advise you on new software releases
  • Mentor your team to achieve effective user adoption

Top-Notch Customer Support: Premier programs include enhanced support to maximize uptime. Get support when you need it. Whether you have “how-to” questions or technical issues, we give you fast, expert answers with support and expedited response times.

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